Bank Employees and Social Banking
Bank employees and unions will have to recharge themselves
to a new set of objectives that would enhance the business of banks on one side
and help the society on the other.
May Day is usually the day to recall the assertion of their
rights. For a change, the All India Bank Employees Association (AIBEA) during
this 70th year thought of taking the initiative of enjoining social
responsibility. Gone are the hard days of militant agitations as means to
achieve fair compensation, safety, security and comfort in work places. Workmen
and officer representatives are today part of the governance and management of
banks. Machines dictate the employees’ ways of working. Discretion has less
relevance now than in the past. Technology dictates the employees’ ways of
working and management processes. But are the customers, a happier lot? The
response is discouraging.
Ever since the introduction of banking reforms following the
recommendations of Narasimham Committee 1 and 2 and the alignment with the
global regulatory architecture through BASEL I, 2 and 3, technology and capital
adequacy have become the prime drivers of growth in banking sector.
Mobile banking and micro finance institutions (MFIs) moved
into the space left by the RRBs, weakened cooperatives, and rural branches of
commercial banks. Banking correspondents and customer service points, White
ATMs surfaced. Who should we blame for
providing this space excepting the lack of commitment and motivation of staff
to align with the objectives of the nationalisation of banks?